The New Frontiers in Digital Media Services Special Issue call for papers: Journal of Service Management
Extended Submission Deadline of Extended Abstract: January 31, 2018 Full Paper Deadline: October 1st, 2018
Selected papers from the submissions to ¡®The New Frontiers in Digital Media Service¡¯ track of ¡®2018 Global Marketing Conference at Tokyo¡¯ (http://gammaconference.org/2018/) will be considered for possible publication in a special issue of Journal of Service Management (SSCI, Impact Factor 2016: 2.9) on ¡®The New Frontiers in Digital Media Services¡¯. Track Chair: Prof. Werner Kunz, (University of Massachusetts Boston). The purpose of this special issue is to put the focus on these new research fields in digital media that are currently in its infancy. We invite research that improves our understanding of the evolving digital environment, an environment that will shape how we live and use services. Submissions might improve our understanding by: developing new theoretical frameworks, testing propositions regarding the use and management of new digital media services, explaining complex relationship within a new digital media service, or showing how to coordinate across multiple digital media for an optimal outcome for all participants. We also welcome research on potential negative societal effects of digital services. For example, home-sharing services such as AirBnB, in some cities, have contributed to scarcity of rentable property and higher rents for the local population (Cheng 2016). Services such as Uber are often associated with questionable work conditions and undercutting competition (Malhotra and Van Alstyne 2014). Such potentially harmful effects are relevant because they may detrimentally affect acceptance and thus growth of digital services.
Topics This special issue aims to start a research program in the service research field that focuses on new and upcoming digital media services. Submissions can be conceptual or empirical (quantitative or qualitative) in nature. The topics can be approached from a consumer or business perspective or both. The main criterion for publications is that the submission has original value. Possible topics include, but are not limited to: ¡¤ New theories and concepts for digital media ¡¤ Value co-creation in digital media ¡¤ Cross cultural challenges of digital media ¡¤ Touch versus tech in the digital media context ¡¤ The dark side of digital media ¡¤ Smart devices and the Internet of things ¡¤ Service robots and chat bots ¡¤ Automation and artificial intelligence ¡¤ Augmentation of the customer experience ¡¤ Voice assistants ¡¤ Location tracking ¡¤ Mobile payment ¡¤ The role of photos and visuals in digital media ¡¤ Immersive video (e.g. 360 degree, Live streaming) ¡¤ Vanishing postings ¡¤ Artificial intelligence (AI) and big data analytics ¡¤ Text-mining of digital data. ¡¤ New challenges of cloud computing ¡¤ New challenges of the customer journey in digital media ¡¤ New challenges of customer engagement with digital media ¡¤ New challenges of customer experience in digital media ¡¤ New challenges of branding and digital media ¡¤ Multi-channel management in digital media
Submission All manuscripts submitted must not have been published, accepted for publication, or be currently under consideration elsewhere. 1. Extended Submission Deadline of Extended Abstracts: Jan. 31, 2018 Authors should submit their extended abstracts to the Chair of ¡®The New Frontiers in Digital Media Services¡¯ track of ¡®2018 Global Marketing Conference at Tokyo¡¯ the Track Chair: Prof. Werner Kunz, Dept. of Marketing and Management, University of Massachusetts Boston, 100 Morrissey Boulevard, Boston, Ma, 02125, USA, werner.kunz@umb.edu, Tel. +1 (617) 287-7709, Fax +1 (617) 287-7709. Submission Guidelines for the extended abstract to 2018 GMC in Tokyo are located at:
http://gammaconference.org/2018/ 2. Full paper submission deadline: Oct. 1st, 2018 Authors should submit their full papers to the Guest Editors of this JOSM Special Issue on ¡®The New Frontiers in Digital Media Services¡¯ through the ScholarOne online submission system and should be made to the special issue which is identified on the journal submission site. Manuscripts should be submitted in accordance with the author guidelines available on the journal home page at: http://www.emeraldgrouppublishing.com/products/journals/author_guidelines.htm?id=josm
Expected publication: Volume 31 (Issue 1) 2020 Please direct any further inquiries to the editors, listed below.
Guest Editor Contact Details Dr. Werner Kunz
Digital Media Lab
University of Massachusetts Boston
Werner.Kunz@umb.edu
Dr. Gianfranco Walsh
University of Jena
walsh@uni-jena.de | 
